Our Casino Review and Fact-checking Methodology
The principle
A review is an evidence record, not a promotional summary. We begin with identity and local availability, then evaluate terms, money movement, games, support and usability.
1. Identity and domain
We record the displayed legal entity, company number, address, official reference, domain and policy owner. We compare these details across the footer, terms, privacy notice and primary records. A similar brand name or mirror domain is not treated as a match.
2. Local status
For Great Britain, we check the UK Gambling Commission Public Register for the exact entity, domain and remote activity. For the Netherlands, we use the Kansspelautoriteit’s Kansspelwijzer for the same entity–domain match. A foreign record is identified by its issuing jurisdiction and never presented as local approval.
3. Account journey
Where lawful, an adult tester documents:
- registration fields;
- age and email checks;
- location and currency;
- login recovery;
- limit and exclusion controls;
- account closure;
- KYC prompts.
Screenshots contain no personal or financial data.
4. Bonus test
We capture the offer headline and every material term:
- eligibility;
- minimum deposit;
- percentage and cap;
- wagering multiplier and basis;
- maximum bet;
- game contribution;
- expiry;
- free-spin value;
- withdrawal effect.
We calculate examples at several deposit levels. A bonus receives no value score when its core terms cannot be verified.
5. Game audit
We sample each category and provider. A title counts only if it launches for the tested market. RTP and rules come from the exact in-game help file. We record broken, duplicated and restricted titles.
6. Payment and withdrawal audit
We distinguish logos from working cashier options. For each method we record deposit and withdrawal support, currency, minimum, maximum, fee and advertised time.
Where lawful and proportionate, a tester can perform a small withdrawal. We publish:
- request timestamp;
- verification completion;
- approval timestamp;
- provider delivery;
- actual receipt.
One test is evidence of one transaction, not a universal guarantee.
7. Support test
We ask standard questions about a bonus, KYC, withdrawal and self-exclusion. We score accuracy, evidence, ticketing and resolution—not how quickly a chatbot greets us.
8. Complaint and reputation analysis
We classify complaints by issue and period, remove duplicates and distinguish documented cases from anonymous allegations. We do not repeat claims of fraud as fact without evidence.
9. Scoring
UK weighting
Games and usability 25%; payments and withdrawals 20%; bonus clarity 20%; account and mobile experience 15%; support 10%; safety and safer gambling 10%.
NL weighting
Spellen en gebruiksgemak 25%; betalen en uitbetalen 20%; bonusduidelijkheid 20%; account en mobiele ervaring 15%; support 10%; veiligheid en verantwoord spelen 10%.
A critical safety issue can withhold or cap the overall score, but no single decorative badge produces a positive verdict.
Update cycle
High-risk facts—operator, domain and availability—are checked at every substantive update. Bonuses and cashier methods are checked more frequently. Game rules are refreshed when the provider version changes.
Limitations
We cannot predict individual payouts, account reviews or official outcomes. Tests describe a dated experience. Geo-personalised products may differ. When a fact cannot be observed, we say so.